Terms of service

General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all orders placed through the online shop of:

REVOLTRA
Owner: Sabrina Eisl
Hofgasse 11
4063 Hörsching
Austria
Email: contact@revoltra.store

These Terms and Conditions apply to contracts with consumers and, where expressly applicable, with entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.

An entrepreneur is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

Deviating terms and conditions of the customer shall not apply unless we expressly agree to their validity in writing.

1. Contracting Party and Contract Language

The contracting party is:

REVOLTRA
Owner: Sabrina Eisl
Hofgasse 11
4063 Hörsching
Austria

The contract, order, and business language is German. If the online shop is automatically translated into other languages, the German version shall prevail in case of doubt.

1. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

The customer can place products in the shopping cart and review and correct their entries at any time before submitting the order.

By clicking the button “Order with obligation to pay” or a comparable button that clearly indicates an obligation to pay, the customer submits a binding offer to conclude a purchase contract.

After receipt of the order, the customer receives an automatic order confirmation by email. This order confirmation merely confirms receipt of the order and does not yet constitute acceptance of the offer unless acceptance is expressly declared therein.

The contract is concluded when we expressly accept the order, confirm shipment of the goods, or dispatch the goods.

We are entitled to reject orders, in particular if products are unavailable, obviously incorrect information has been provided, or there is suspicion of abusive, fraudulent, or unserious orders. Any payments already made will be refunded without undue delay in such cases.

1. Prices, Shipping Costs, and Payment

All prices stated in the online shop are in euros and include statutory VAT, where applicable.

Additional shipping costs may apply. These will be clearly displayed to the customer before the order is placed.

The prices displayed in the online shop at the time of the order shall apply.

The available payment methods are shown to the customer during the order process. Orders are generally only possible using the payment methods offered in the shop.

The purchase price, including shipping costs, is due upon conclusion of the contract unless a different payment deadline has been expressly agreed.

When payment is made via external payment service providers, the terms and privacy information of the respective payment service provider shall additionally apply.

1. Delivery

Delivery is made to the delivery address provided by the customer.

The available delivery countries, delivery restrictions, and estimated delivery times are stated in the online shop or, at the latest, during the order process.

Unless a different delivery time is specified for the respective product, delivery takes place within the delivery period stated in the shop.

If an ordered product is unavailable, we will inform the customer without undue delay. Any payments already made will be refunded without undue delay in such cases, unless a replacement date or another solution is agreed.

Partial deliveries are only permitted insofar as they are reasonable for the customer. No additional shipping costs will arise for the customer as a result, unless expressly agreed otherwise.

1. Shipping and Transfer of Risk

For consumers, the risk of loss of or damage to the goods passes to the consumer only once the consumer or a third party designated by the consumer, who is not the carrier, has taken possession of the goods.

If the consumer has commissioned the carrier themselves and this choice was not offered by us, the risk passes upon handover of the goods to the carrier.

For entrepreneurs, the risk passes to the entrepreneur as soon as the goods have been handed over to the carrier.

1. Default of Acceptance and Undeliverable Shipments

If a shipment cannot be delivered because the delivery address provided by the customer is incorrect or incomplete, or because the customer does not collect the shipment within the designated collection period, we reserve the right to withdraw from the contract.

Any payments already made will be refunded in such cases. However, we may retain or claim actually incurred and reasonable additional costs, in particular return shipping costs, insofar as this is legally permissible.

This does not apply if the customer is not responsible for the non-acceptance or failed delivery, or if the customer effectively exercises their statutory right of withdrawal.

1. Retention of Title

The goods remain our property until full payment has been made.

For entrepreneurs, the following shall additionally apply: We retain ownership of the delivered goods until all claims arising from the ongoing business relationship have been fully settled.

1. Statutory Right of Withdrawal for Consumers

Consumers generally have a statutory 14-day right of withdrawal for distance contracts.

Details regarding the right of withdrawal, its exercise, the consequences of withdrawal, return shipping costs, and any exceptions are set out in our separate withdrawal policy, which is available in the online shop and provided to the customer as part of the statutory information obligations.

The statutory right of withdrawal remains unaffected by these Terms and Conditions.

1. Voluntary Returns

If we offer voluntary returns in addition to the statutory right of withdrawal, the return conditions published in the online shop shall apply.

Voluntary return rules do not restrict the statutory right of withdrawal or statutory warranty rights.

Reduced items or sale items are not excluded from the statutory right of withdrawal for this reason alone.

1. Warranty

The statutory warranty rights apply.

For consumers, in particular the provisions of the Consumer Warranty Act and the Austrian General Civil Code apply in their respectively applicable version.

Consumers are requested to inspect the goods after receipt and to notify us of obvious transport damage, incorrect deliveries, or other problems as soon as possible. Failure to provide such notification has no effect on the statutory warranty rights.

For entrepreneurs, the warranty period is six months from handover of the goods, insofar as legally permissible. Entrepreneurs must inspect the goods without undue delay after receipt and notify us in writing of any recognizable defects without undue delay. If notification is not made in due time, the goods shall be deemed approved, insofar as legally permissible.

1. Guarantee

A guarantee exists only if it has been expressly granted.

The statutory warranty is not restricted by any guarantee.

Information on any manufacturer guarantees can be found in the respective guarantee conditions of the manufacturer.

1. Liability

We are liable without limitation for damages resulting from injury to life, body, or health, as well as for damages caused intentionally or by gross negligence.

In cases of slight negligence, we are liable towards consumers only in accordance with the statutory provisions.

Towards entrepreneurs, in cases of slight negligence, we are liable only for breaches of material contractual obligations and limited to the foreseeable damage typical for the contract, insofar as legally permissible.

Liability under mandatory statutory provisions, in particular under the Product Liability Act, remains unaffected.

1. Data Protection

Information on the processing of personal data can be found in our separate Privacy Policy, which is available in the online shop.

1. Vouchers and Promotional Codes

Vouchers and promotional codes can only be redeemed under the respectively stated conditions.

Cash payment is excluded unless mandatory law provides otherwise.

Promotional codes may be limited in time, restricted to certain products, or tied to minimum order values. The respective conditions will be stated in connection with the promotion.

1. Electronic Communication

The customer agrees that contract-related communication may take place by email, provided that no mandatory statutory provisions prevent this.

The customer is obliged to provide a correct email address and to ensure that emails from us can be received.

1. Online Dispute Resolution and Consumer Dispute Resolution

The European Commission provided a platform for online dispute resolution. As the legal and technical framework conditions in this regard may change, we refer to the current information provided by the European Commission.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a legal obligation to do so.

1. Applicable Law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the country in which the consumer has their habitual residence.

1. Place of Jurisdiction

For consumers, the statutory places of jurisdiction apply.

For entrepreneurs, insofar as legally permissible, the court with subject-matter jurisdiction at the registered office of our company shall have jurisdiction.

1. Final Provisions

Should individual provisions of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

For consumers, the statutory provisions shall apply in place of invalid provisions.